08.00 Morning coffee and registration

TRANSFORMATION AND THE DELIVERY OF BEST IN CLASS UK PUBLIC SERVICES: WHERE TO NEXT?

09.00 CHAIRMAN: Joe Simpson, Director of Politics and Partnerships, Leadership Centre for Local Government

09.10 Economic keynote address: Re-connecting budgets with transformation and future front-line services

·    Transformation: its purpose and affordability as central to a secure future for public services

·    How to do more with less: increasing efficiencies and innovation requirements across the board

·    Economic drivers for managing change, transformation and ensuring end goals are financially sustainable

Helen Bailey, Director of Public Services, HM Treasury

09.30 Guest keynote address: Transformation and total place: Integrating and managing new initiatives alongside transformation models

·    What is Total Place and what direction will it take in the next phase of public sector reform?

·    Taking a ‘whole area’ approach to public services can lead to better services at less cost

·    Identifying and avoiding overlap and duplication between organisations

·    Delivering a step change in both service improvement and efficiency at the local level, as well as across Whitehall

·    How does Total Place fit into the transformation model? How can you manage both models as the next big step in improving services?

Andy Sawford, Chief Executive, Local Government Information Unit

10.20 Special panel discussion: Customer service and social care transformation through collaboration, innovation and cost efficiencies

·    Examining the role of transformation as a way of reducing costs and building partnerships across government and the public/private sector

·    ‘Total Place’: making local services better for people and initial findings from pilot projects

·    Energising your workforce as a key way of enhancing efficiency and moving transformational government forward

·    Creating a shared vision across departments and services through strategic direction, standards and innovation

·    Public, voluntary and private partnerships: managing stakeholder engagement and empowerment at different levels

·    Building and securing partnerships within health providers, schools, colleges and within communities themselves

·    Delivering improved services whilst creating efficiencies to address budgetary constraints and concerns

Matthew Pike, Chair, Commission on Personalisation, Association of Chief Executives of Voluntary Organisations

Tanya Oliver, Director of Strategic Development & Public Access, Chief Executive’s Department, Kent County Council